LCM 300 Customer Relations and Business Communication in Mining

Fee

Amount

Course Manager

lcm300@celcsta.com

Time Window

1st Quarter: January 1 - March 31
2nd Quarter: April 1 - June 30
3rd Quarter: July 1 - September 30
4th Quarter: October 1 - December 31

Course Description

The course is designed for employees and those seeking a deeper understanding of the mining sector. It aims to provide comprehensive insights and knowledge to help participants enhance their expertise and stay updated with industry developments. This module emphasizes customer-centric communication and service excellence. The course is designed to provide you with principles and practices of exceptional customer service and effective business communication, specifically tailored for the mining industry. You will explore the key elements of customer service orientation, including empathy, active listening, and problem-solving, as well as the fundamentals of professional communication in a mining context. Through a combination of theoretical insights and practical applications, you will gain the skills necessary to enhance customer satisfaction and improve communication within your organization. Participants will learn how to interact with clients, handle inquiries, and maintain professional relationships.

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